Defective items can be exchanged within 14 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.
For personal hygiene purposes, merchandise categorises under toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable.
Wrong Item Sent by Us
For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. A exchange can be provided.
For Wrong Size Purchase / Exchanges / Returns
For wrong size purchased, returns or products exchanges, the cost would be borne by the buyer. Store exchange is possible. All exchanges would have to be for items of the same value or higher. Once we have received the item in an unused, good condition and in its original state and packaging, we will proceed with the exchange as agreed. The exchange can also be done at our store.
If you need advice before returning, contact our customer service online: