FAQ - Tatami
Both standard and custom make sizes take 10-20 days to arrive your home.
Vacuum regularly and put under the sun once a month
Something spilled on it?
Wipe off immediately with wet wipes and the marks will disappear
Handwash or machine wash with COLD water depending on your mat size. Next, hang it and will dry in 1-2 days
The top layer is made of high quality microfiber, middle layer is made of slow rebounce sponge and the bottom layer is an anti-slip backing.
Our mats passed the European Safety Standard EN71-3 + A2, Azocolorants and Azodyes - Entry 43 OF Annex XVII To (EC) NO. 1907/2006, safe for baby and adults.
The price listed in the website are tax exclusive. Tax may be charged during delivery for some countries when it's above certain purchase amount.
We can make an exchange or refund if there is a quality issue in 30 days upon receiving your mat. There is no exchange of color and size due to personal reason. Please e-mail to firstname.lastname@example.org for arrangement.